OUR PRIVACY POLICY
Welcome to PROVADO HOTELS. Your privacy is important to us and we are fully committed to protecting the personal information we share with you. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, interact with our services or stay at our hotel.
- Information We Collect
We may collect the following types of personal data from you:
Personal Identification Information: Name, surname, date of birth, nationality, ID/passport details. Contact Information: Email address, telephone number, postal address. Booking and Payment Information: Credit card details, transaction history, reservation details. Technical and Usage Data: IP address, browser type, device information, cookies and website usage details. Marketing Preferences: Your preferences in receiving promotional communications. 2. How We Collect Your Information
We collect your data in the following ways:
When you make a reservation, check into our hotel or use our services. When you contact us by phone, email or social media. When you visit our website and interact with our online platforms. Through cookies and similar tracking technologies. 3. How We Use Your Information
We process your personal data for the following purposes:
To provide and manage hotel services, including reservations and check-in. To securely process payments and invoices. To communicate with you about your reservations, questions and requests. To send you promotional and marketing materials if you have requested them. To comply with legal and regulatory obligations. To improve our website, services and customer experience. 4. Sharing and Transferring Your Data
Your personal data may be shared with:
Authorized hotel personnel to manage and provide hotel services. Service providers and business partners to help manage reservations, payments, and marketing campaigns. Government authorities and legal entities, as required by law. Third-party analytics and security providers to improve our website and services.
Your data may be transferred to other countries where necessary. In these cases, we will ensure that appropriate safeguards are in place to ensure the protection of your personal data.
- Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. These measures include secure servers, encryption, access control and cybersecurity protocols.
- Your rights
Under applicable data protection laws, you have the right to:
Request access to and copies of your personal data. Request correction of incomplete or inaccurate information. Request erasure of your personal data, within legal limits. Object to or request restrictions on your data processing in certain circumstances. Withdraw your consent for marketing communications at any time.
To exercise these rights, please [info@privadohotels.comContact us at ].
- Storage Period
We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is legally required.
- Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. These cookies help us analyse website traffic, personalise content and improve functionality. You can manage your cookie preferences in your browser settings.
- Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
- Contact Information
If you have any questions about this Privacy Policy or how your data is processed, please contact us:
📍 PROVADO HOTELS Balbey Mh. Fahrettin Altay Cd, 441. Sk. No:2/201, 07040 Muratpaşa/Antalya, Türkiye 📧 [info@privadohotels.com]
By using our services, you acknowledge that you have read this Privacy Policy and agree to its terms.